Terms of Service

Please read the following Terms of Service carefully before you agree to dog waste
removal services from Poop Raiders.

  • TERMS OF SERVICE (revised 12/1/24)
    Poop Raiders is an independently owned and operated business that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the following terms of service (“Terms”) that govern
    the sales and services provided by us (“Services”). By accepting the Services you hire us for, you are bound to these Terms.


    The customer understands our ability to provide the Services can be dependent on
    weather, condition of grass height, access to your yard which is your own responsibility,
    and other unknown outside influences.
  • DOG WASTE REMOVAL SERVICE
    Poop Raiders offers residential and commercial pet waste removal services.
    These services include Weekly Cleaning, Every Other Week Cleaning, Twice a Week Cleaning,
    and One Time Cleaning. All pricing is based on an area size of an 1/4th of an acre.
    Larger areas will have an additional charge.
  • ACCESSING YOUR YARD
    The Customer understands that if we can’t access the area
    needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
    be skipped and charges will still apply. Poop Raiders suggests adding gate
    combinations or lock keys to your file to avoid locked gates. If the customer requests we
    come back, a $5 driving fee will be added to the customer’s bill.
  • WEATHER
    Poop Raiders will work through the rain and cold as long as we can safely
    do so. The customer understands we cannot work through severe thunderstorms, high
    winds, extreme high or low temperatures, flooding or an accumulation of snow.
    Poop Raiders is a MONTHLY subscription service. We do not offer refunds
    for missed weeks due to weather. Therefore in these cases, we will skip service for that
    week, and see you the following week. A refund will not be issued as we still have to
    pick up all of the poop that would have been scooped the prior week. If you need the
    area cleaned before your next scheduled service, please call us and we will do our best
    to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
    yard in any way. If it is really muddy, we may skip your yard and wait until the next
    scheduled visit when things have dried out.
  • HOLIDAYS Poop Raiders does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior.
  • BILLING
    Poop Raiders pre bills monthly for our service. Your account will be charged
    on the 1st of the month for service. If your card is declined, we will discontinue service
    immediately until the issue has been resolved.
  • LEAVES, DEBRIS AND TALL GRASS
    We will always do our best to clean your yard the best that we can. We understand that
    maintaining your yard is a lot of work and it may not always be in the best shape. The
    customer understands that it can be very difficult to find dog poop in tall grass or in a
    yard full of leaves or other debris. If your grass is tall when we come, there may be
    some dog waste that is missed. We will be back on our next scheduled visit and will get
    anything that was missed if yard maintenance is complete. If you find an excessive
    amount that we missed, please let us know as soon as possible at
    hello@poopraiders.com.
  • ADDITIONAL FEES
    The following are items we charge extra for:
    • Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit)
    • Come Back request ($5/time)
    • Cleaning rocks/pebbled areas ($3/visit)
    • Waiting- If you make us wait to perform your cleaning ($5/visit)
  • REVISIONS
    Poop Raiders provides the above Services to you subject to the Terms,
    which may be amended from time to time without notice to you. Amendments will be
    effective upon our posting of such updated Terms to our website. We recommend you
    visit the Sites to review any changes in our practices. Your continued use of our
    Services shall constitute acceptance to any changes to the Terms. Some of the
    provisions contained in these terms of use may also be superseded by provisions or
    notices published elsewhere on our site.
  • SHUT DOWN
    We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.
  • ADDITIONAL FEES
    Late payment fee $10 added to each bill that is late. Payment is due the 1st of each month. Bill becomes late on the 3rd of each month.

YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email at
hello@poopraiders.com.